About Erika’s Originals
Erika’s Originals Ltd
registered business address
No.17, 11th August Street
1000 sofia
Bulgaria
VAT Number BG205659526
Chamber of Commerce: 205659526
Warranty
I offer a 12 months limited warranty guarantee on all my products. Items made from vintage or second hand materials have a limited warranty of 3 months. If you find there is a problem with one of my products please email me, I will do my best to resolve any issue. Unfortunately I can not accept returns on custom and made to measure items. Warranty is only applicable for personal normal wear.
Returns
We want to make returning an order to us as hassle-free as possible for all our customers.
I offer a 14 day from receipt of goods return policy, as per EU law, for standard off-the-shelf products.
Additionally, the following items are non-returnable or refundable:
• Custom made or personalized products made to your specification
• Gift cards or coupons
Product can only be returned if they are unworn and unmounted. If you mount a watch to one of my straps, even if you did not wear it, you will not be able to return the strap.
If you want to return a product please send a mail to :
office@erikasoriginals.com
Please provide me with:
A copy of the confirmation email you received when placing your order or simply send a reply email on the confirmation email.
Also state if you want a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed and your original method of payment will be reimbursed within a certain number of days.
Shipping
To return your product you will receive a mail with shipping instructions depending on your location and original shipping method.
I will reimburse the cost of returning any faulty or incorrect items, up to a maximum of 10 Euro for international returns; anything exceeding this amount will need to be covered by you, the customer. Please be sure to ask for and retain any receipts related to your return postage, as we may ask for a copy to be sent to us, if necessary.
If you have a question about one of my products you can contact me by:
Email
office@erikasoriginals.com
Live contact
If you have a question that requires live contact please send me an email with your phone number and question. I will call you back free of charge during office hours at my earliest convenience. Office hours 9:00 - 15:00 Central European time.
Terms of sale
1. General Provisions
1.1. The following terms and conditions of sale ("Terms of Sale") apply to the offer and sale of products through the Erika’s Originals website in the European Economic Area ("EEA"), (the "Site").
1.2. To be eligible to purchase products on the Site customers must: (a) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and (b) hold a payment account that can be selected during checkout.
1.3. This contract shall be governed by the laws of the Netherlands.
1.4. Before placing an order of a product through the Site customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Site. These Terms of Sale may be modified at any time.
1.5. The Terms of Sale applicable to an order shall be the ones published on the Site at the time the customer places an order. Pursuant to applicable laws relating to e-signature, the placing of an order as detailed below shall be deemed electronic signing and evidence of the order and the amount due.
2. Products
2.1. Information on products is available on the Site and is provided in accordance with Local Laws.
2.2. We will take all reasonable professional care to ensure that all details, descriptions, images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.
2.3. The products described on the Site, and any samples thereof we may provide to the customer, are for personal use only. Customers may not sell or resell any of these products or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms of Sale.
3. Prices
3.1. All prices indicated for products available via the Site are inclusive of VAT, if applicable, at the current rates and are expressed Euro. If you your delivery address is outside the EU you may have to pay import and additional taxes. For more information you can call your local DHL or port office - depending on chosen method of delivery. Delivery charges are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Site.
3.2. We regularly verify that all the prices displayed on the Site are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
3.3. Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer.
4. Placing an Order
4.1. The customer can navigate freely on the Site without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Site.
4.2. Customer must follow the onscreen instructions to proceed through the checkout process on the Site. The customer may always correct any errors in data he/she has entered, change the Shopping Bag contents, by adding or removing one or more products from the Shopping Bag, or cancel the entire order during checkout before sending his/her order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that he/she has read all the instructions provided during the checkout process and fully accepts these Terms of Sale. The customer places an order request for products via the Site by clicking on the Order button at the end of the order process.
4.3. If an order confirmation does not arrive within 24 hours after submission, customer may contact us at erika@erikasoriginals.com for assistance.
4.4. If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at via email at the following address erika@erikasoriginals.com. If your question requires live contact please send me an email with your phone number and question. I will call you back free of charge during office hours at my earliest convenience. Office hours 9:00 - 15:00 Central European time.
6. Offer Codes
6.1. If offer codes are applicable in the Country, to redeem an offer code, customers must enter their code into the "offer code" box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
6.2. When an offer code is accepted, the offer will be displayed in the "Order Review".
6.3. One offer code may be used per order.
7. Payment Options
7.1 Customers may pay for the products by via Mollie or Paypal. Mollie offers a wide variety of payment options including Bank transfers, Apple Pay and credit card.
7.2. Customers will not be charged upon order.
7.3. All credit card holders are subject to validation checks and authorization by the credit card issuer. If the issuer of customer's payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
7.4. Your payment card will be charged the applicable purchase price. By submitting your order on the Site, you expressly authorize us or our payment partner to perform such payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.
8. Order Inquiries
8.1. Generally products are shipped within 5 to 30 working days depending on the product/quantity you order and the materials availability for your order. The expected shipping time on the time of your order will show at the checkout page of the website. Delivery times vary per carrier.
8.2. Occasionally, orders or parts of an order are cancelled various reasons. Some reasons are:
· Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site
· Impossibility in processing payment information
· Cannot deliver to address provided
· Duplicate order was placed
· Cancellation due to a customer request
8.3. If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders.
9. Delivery
9.1. Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day.
9.2. We are in unable to process orders to a P.O Box address.
9.3. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount we may display on the Site.
9.4. In accordance with Local Laws the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
10. Right of Withdrawal
10.1. We are committed to offering customers the finest products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to Local Laws the customer has the right to withdraw from the contract within fourteen (14) working days of the date the products were received.
10.2. The withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the goods. For contracts covering the order of several goods that are to be delivered separately, the withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.
However, this right of withdrawal does not apply to products which have been personalized or custom made, except for defects in the products or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should immediately contact us by e-mail at erika@erikasoriginals.com.
10.3. Notification of customer's intention to exercise the right of withdrawal can be done by emailing us at erika@erikasoriginals.com with customer's order details, including customer order number and the description of the products which are being returned. To comply with the withdrawal period, it is sufficient to provide your declaration informing us that you wish to exercise your right of withdrawal prior to the expiration date of the withdrawal period. If the products listed in the confirmation email you received when ordering do not match those received in your delivery, the customer shall notify us immediately by emailing erika@erikasoriginals.com.
10.4. Our Customer Service will then issue the customer with an authorization number and an email confirmation. Customer is invited to retain a note of his/her authorization number for future reference with Customer Service with regards to this matter.
10.5. If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the return of the products to us.
10.6. Upon exercising the right of withdrawal, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the withdrawal, provided that they are shipped back unused and undamaged, as soon as possible and no later than 14 from the date of receipt of your withdrawal declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods, whichever occurs first. Refunds will only be made against the original payment method used. We will send to the customer a notification email once the reimbursement has been made.
10.7. The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store. Returns or exchanges for purchases made in a store may not be returned or exchanged.
11. Warranty
11.1. Erika’s Originals Ltd. offers a 12 month warranty on all items except these made of vintage or repurposed materials in which case the warranty is 3 months. Warranty is only applicable for personal normal wear.
12. Applicable Law and Jurisdiction
12.1. These Terms of Sale are governed by and must be interpreted in accordance with Laws to the Netherlands.
12.2. Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the jurisdiction of the competent court of the Netherlands.
13. Contacts
13.1. For any information and support on products and methods of purchase through the Site the customer may contact us by email to erika@erikasoriginals.com or by post to the following address: Erika’s Originals Ltd., No.17, 11th August Street, 1000 sofia, Bulgaria
14. Complaints
In case of complaint about your online purchase, you may contact us at: erika@erikasoriginals.com.
According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, you may also refer disputes through to the EU Commission's online platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
APPENDIX I
WITHDRAWAL FORM
If you wish to withdraw from the contract, please fill in this form and return it to us.
To : office@erikasoriginals.com
Or by post to the following address: Erika’s Originals Ltd., No.17, 11th August Street, 1000 sofia, Bulgaria
I/we(*) hereby withdraw from the contract concluded by me/us(*) for the purchase of the following goods(*) / for the part exchange of the following goods(*)
____________________________________________________
____________________________________________________
Ordered on (*) _______ / _________ / _________
Received on (*) _______ / _________ / _________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only required for notification on paper):
Date: _______ / _________ / _________
(*) strike out/delete not applicable options
The Erika's Originals MN™Strap Is Patented Worldwide • Erika's Originals MN™Strap and the MN logo are a Registered Trade Mark.
Last Edited on 2024-01-01
